Terms & Conditions - Cancellations

A 20% deposit is required on booking, with the balance due 1 month prior to the start date of the booking.

Payment by Credit/Debit Card  

Payment can be made by Visa, MasterCard, Maestro & JCB cards by telephone at time of booking (excluding American Express) 

Payment by Cheque  

Please make cheques payable to "Blue Waters" with your name & address to:- Blue Waters, Cliff Park Road, Paignton, Devon. TQ4 6NB.  The booking will be held for 7 days awaiting cheque deposit.

Payment by BACS

See reverse of the confirmation letter you have received after booking.

Payment by PayPal

Please send a request by email that you would like to pay by PayPal and we will send you a payment request.

Booking and payment

The person making the booking guarantees that he/she is aged 18 or over, has the authority to accept and does accept the terms of these booking conditions on behalf of all members of the party booking.

A deposit of one fifth of the tariff (20%) must be paid at the time of booking. If the reservation is made within 6 weeks of your travel date the full amount is payable upon booking. No contract will exist until we receive this amount and confirm your booking.

The Balance must be paid no later than 31 days (1 calendar month) before your booked holiday commences, or in the case of late bookings by the due date as stated on the confirmation letter.  If the balance is not received in full and on time, we reserve the right to treat the booking as cancelled by you with loss of deposit. 4 days grace is given after the due by date, after which the booking will be deemed cancelled.

If the arrangements you wish to book are available, the owner will confirm the booking in writing.  A binding agreement will come into existence between the client and the owner when we despatch this confirmation to the client.  

The person who makes the booking is responsible for telling us how many people are staying and who they are, making all payments due and notifying us in writing if any changes or cancellations are required as well as for the conduct of the other members of the party 

Alterations and Cancellation by the owner  

Although it is unlikely that we will have to make any significant changes to confirmed arrangements, or that specific accommodation ceases to be available as booked, this does occasionally happen, and we will try to advise you of any change or cancellation at the earliest possible date. In this event, we will offer you equivalent alternative accommodation if available, (if this is acceptable to you) or we will refund you all money you have paid (including the deposit).

Cancellation by the Client

Cancellation may be made by telephone, email or in writing by recorded delivery to the owner´s address. Cancellation of accommodation will be effective from the date of receipt by us of the written cancellation notice, email or telephone call. 

You have a 10 day period after booking your reservation to change your mind and cancel your reservation and receive a full refund.

Prices and other charges

We reserve the right to alter any of our advertised accommodation prices in the event that we make an error. You will be advised of the price of the accommodation that you wish to book before your contract is confirmed. Please note that changes and error may sometimes occur and we reserve the right to correct them. 

If a cheque is returned unpaid, it will be represented for a second time; if it still is returned unpaid then the accommodation booked will be deemed to be cancelled.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we, could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our control.

Your use of the property

The booking is not transferable except with the express permission of the owner. Only those guests which were stated at time of booking may stay overnight in the property unless the owner gives express permission for overnight guests of the client to be accommodated in addition to the pre-booked party.  Day guests in reasonable numbers (and in all cases, within the numbers intended for the accommodation in question) may be entertained in the property but the owner reserves the right to require advance notice of any such invitation. If persons whose names do not appear on the booking form or other records, and for whom no permission to stay has been granted by the owner, are found to be staying overnight in the property the owner reserves the right to terminate the holiday without compensation.

The purpose of the property rental is holiday use only and the client is not permitted to conduct a business, trade or profession (other than the maintenance of business communications by telephone, post or electronic means) from the premises without the written approval of the owner.

The client and his/her party are required to apply normal security precautions for the prevention of theft or burglary including locking of all doors and securing of all windows when the property is unoccupied and the securing of doors whilst the occupants are asleep to prevent entry by an intruder. 

The client will leave the property in a clean and tidy condition at the end of the period of occupation, ensuring that kitchen surfaces are free from grease, and that litter and refuse is placed in bags or receptacles that are provided for that purpose.  The owner may make a reasonable additional charge for additional cleaning work if the property is left in a dirty condition or an abnormal amount of refuse needs to be disposed of.

In the event of damage to the premises or any of the owner's property, or loss of the owner's equipment,  the client must inform the owner immediately (except that minor damage or loss need not be reported between 2000 hours and 0800 hours).

If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned.  The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them.  No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. 

You will be responsible for making full payment for any damage or loss caused by you or any member of your party except in the case of damage due to normal wear & tear.

The owner has a right to enter the property at any reasonable time to effect urgent essential repairs to the property or the fixtures and fittings of the property and this right extends to any tradesperson or maintenance worker appointed by the owner. In an emergency where the safety or security of the premises or the occupants is endangered, or serious damage to the property would ensue if an emergency repair were not carried out,  this right may be exercised at any time of the day or night. The owner will endeavour, so far as practicable in the circumstances, to make the best possible arrangements for the continued comfort of the client and his/her party, to keep the client informed about the progress of the work, and to carry out the work at a time convenient to the client where this can be arranged. The owner may enter the premises at any reasonable time to carry out an inspection or for other purposes.

Fireworks are not permitted to be used or brought onto the premises or grounds.

The client must treat the property's neighbours (if any) with respect at all times and in particular must ensure that the level of noise emanating from the property is reasonable at all times. Between 2300 and 0800 noise must be kept to a low level that does not cause any disturbance to local residents. The client must ensure that proper control is exercised over children and animals and that the parking of vehicles must be carried out with due consideration for neighbours. 

No electric appliances (other than radios, mobile telephones, portable computers, and other small consumer electronic devices) may be brought into the premises without the owner's express permission

All accommodation is Non Smoking (To comply with new legislation on holiday accommodation rental)

Coastal Properties

The client and his/her party must understand that in the case of a holiday home in a coastal area, the presence of wildlife in the area is to be expected. This can lead to bird noise, there may also be noise from the waves pounding on the sea shore. These things are part of coastal life and must be expected.

Public Utilities

The owner takes no responsibility for the failure of public utilities including suppliers of electricity, gas, water and internet.